Frequently Asked Questions

1. How many guests will the chocolate falls fountain serve?

The chocolate falls fountain will serve an unlimited amount of guests as long as additional chocolate is added. If you choose a fountain & dipping package the chocolate is provided with your fountain rental. If you choose a fountain only package 20 lbs of chocolate will be provided which is usually adequate for up to 200 guests. Additional chocolate can be purchased for $7 per pound. Of course, we will always have an adequate supply on hand if it becomes needed.


2. How long will I be able to have the chocolate falls fountain at my event?

Most people use the chocolate falls fountain during the appetizer portion of their event. If you prefer it after dinner, we can do that as well. Up to 3 hours of fountain enjoyment is usually plenty of time for your guests to partake in The Ultimate Chocolate Indulgence. Should you decide to use the fountain for both appetizers and dessert we will gladly accommodate your requests made at the time of booking. Set up and tear down are included in the cost of the fountain and are not part of your fountain time.


3. Who is responsible for delivery, set up and tear down of the chocolate falls fountain?

We are! We will arrive at your event approximately 1 hour prior to the starting time listed on your contract. We will set up the fountain and have the chocolate flowing as your guests begin to arrive. A professionally dressed attendant will be there at all times to show your guests how to enjoy the fountain as well as to maintain a clean area free of chocolate spills during the event. Presentation is of utmost importance to us. Our attendants are more than happy to replenish the dipping items and to keep the appearance of the table at its finest. At the conclusion of the event we will need approximately ½ hour to tear down and clean up.  (The DIY Package does not include delivery and set up).


4. Can I have a chocolate falls fountain out my outdoor event?

Unfortunately, no. The chocolate falls fountain must be set up indoors for several reasons. Flying insects and other creatures love chocolate too and they could not resist the sweet aroma. Maintaining the temperature of chocolate is critical for continued smooth operation and would be difficult to control outdoors. In addition, the wind outside could affect the cascading of the chocolate.


5. What type of chocolate do you use?

We use only the finest blends of gourmet chocolate available which are specially formulated to produce a smooth flowing cascade and deliver unparalleled taste. We offer dark and milk chocolate made by Wilbur. (Ask us about our special blend of milk and dark chocolate that will make your guests rave over the flavor!)


6. Is the chocolate hot?

The chocolate is warm but not hot. You can dip an item in the fountain and safely enjoy it immediately without allowing it to cool.


7. Is the chocolate falls fountain messy?

Surprisingly, no. Our fountains have been specifically designed with an 18.5 inch basin to prevent messy drips and splattering. Other than the occasional drip from an over-indulgent guest, the chocolate fountain should stay perfectly clean. Our attendants are always on hand to maintain a clean presentation.


8. How does the chocolate falls fountain work?

Inside the fountain is a specially designed stainless steel auger (looks like a corkscrew) that rotates and brings the melted chocolate from the basin to the top. The chocolate will then overflow and cascade down the fountain and back into the basin.


9. Who will provide the dipping items?

If you already have a caterer for your event or if your venue has in-house catering, they can provide all of the food for dipping. We will work with you and them to identify a list of appropriate dipping items. If you do not have a caterer we can provide the dipping items for you at an additional cost if your event facility allows outside vendors. If you provide the dipping items yourself, please keep in mind that the way you display your dipping items makes a big difference in the presentation. Whichever option you choose, we will work diligently to make sure that your event is a success.


10. What items may be used for dipping?

Please see our Dipping Possibilities page for a list of the most popular dipping items. The potential dipping items are limited only by your imagination. However, please keep in mind that foods which crumble, such as cake, may not be used because they will fall into the fountain and cause the chocolate to be lumpy which will create a disruption in the flow of chocolate.


11. What are the technical requirements to run the chocolate falls fountain at my event?

All we need to operate the fountain are a level, sturdy table capable of holding at least 150 lbs and access to a 120-volt grounded electrical outlet within 10 feet of the fountain location. Please reconfirm these requirements with your banquet facility before the event so that there is no delay in the set up of the fountain. In addition, either you or your banquet facility should provide color coordinating table linens for the fountain table.


12. What is the rental cost of a chocolate falls fountain?

Please see our Pricing page for the package that will best suit your needs.  We have two sizes to choose from.  34″ Chocolate Fountain or 19″Chocolate Fountain


13. Do you require reservations and a deposit?

Yes, we require the date to be booked in advance along with a signed contract and a $200 deposit at the time of booking. Reservations are limited and are on a first come first serve basis so be sure to book your event early. The balance of your payment is due 10 days prior to the event. For your convenience we accept cash, check or money order, and credit card through PayPal.  Please see our Rental Agreement for further details.


14. What locations do Chocolate Falls Fountain Rental service?

We are happy to service the greater Central Ohio area including the following counties: Fairfield, Licking, Franklin, Pickaway, Hocking, and Perry. We do charge a delivery fee of $1.50 per mile for any area outside of a 50 mile radius of the Columbus area.

If you are not in the Central Ohio area and would like to rent our Chocolate Falls Fountain please contact us for further information.


15. Do you provide decorations for around the chocolate falls fountain?

The chocolate fountain itself is an eye catching centerpiece especially with all of the wonderful treats surrounding the flowing chocolate. However, we are happy to work with you or your florist for whatever decorations you choose to complete the setting. If you wish to have specific color coordinating table linens they should be provided by either you or your banquet facility.